Frequently asked questions
Meeting registration
How do I register for the meeting?
To register please go to the registration page and complete a registration form.
Is an early bird discount available?
Early bird discounts are available for a limited time only. Please visit the registration page for details on current early bird discount offers.
Can I purchase my meeting registration on the day of the congress?
Registration on the day of the meeting is subject to availability with payment only available via credit card.
Can I attend for only one day?
Day rates are available on our registration page. This day rate includes morning and afternoon tea and lunch at the meeting venue. The day rate does not include tickets to social events, these can be purchased separately via the registration portal.
What is included in the cost of my registration?
The registration fee for participants includes admission to meeting sessions, morning/afternoon tea and lunch at the venue. Please see the registration page for more details.
Where can I view my meeting registration information?
To view your registration information please log in to the registration portal or refer to your registration email. If you have forgotten your log in or are unable to find your registration confirmation, please email ascept-hyertensionau@expertevents.com.au
Can I get a refund if I cancel my registration?
Please refer to the meeting cancellation and refund policy on the registration page. Cancellation fees may apply depending on the date of cancellation. All cancellations must be advised in writing and emailed to ascept-hyertensionau@expertevents.com.au
Do I need insurance to attend the meeting?
It is strongly recommended that delegates take out adequate medical, travel and personal insurance before travelling.
What happens if the congress is cancelled due to unforeseen circumstances?
In the event of industrial disruption or other unforeseen circumstances, the meeting organisers accept no responsibility for the loss of monies incurred by delegates.
Meeting accommodation
Can you help me book my accommodation for the meeting?
A limited number of rooms have been reserved on behalf of the meeting delegates. Please visit the accommodation page for hotel information and rates. To secure the meeting accommodation rates bookings should be made when you complete your meeting registration online. If you have already registered and would like to book accommodation, please email ascept-hypertensionau@expertevents.com.au.
How do I know if my meeting accommodation has been confirmed?
If you have requested meeting accommodation, your accommodation will be listed and confirmed in your meeting registration email.
How can I amend or cancel my meeting accommodation?
Please contact Expert Events to amend or cancel your meeting accommodation. Cancellation fees will apply to cancellations made within 30 days of the meeting dates. See the accommodation page for details.
Can I book accommodation outside of the selected booking/meeting dates?
Yes. If you would like to request nights before or after the meeting, please input them into the ‘additional nights’ field in your registration form. Expert Events will confirm any additional nights with the hotel and send you an updated confirmation email.
Meals and dietary requirements
What meals will be provided at the congress?
At the meeting morning/afternoon tea and lunch will be provided to meeting delegates.
What beverages will be available?
Tea, coffee and water will be available throughout the day at the meeting venue.
How do I advise my dietary and special requirements?
Please advise us of any special dietary requirements when completing your meeting registration. Your dietary requirements can be viewed and updated in the registration portal.
Dress code
What is the dress code?
The dress code for the meeting is smart casual.
Meeting program
How can I see what sessions will be presented before I arrive at the meeting?
Please refer to the program page to see the full meeting program. The program will also be available on the meeting app, one week before the meeting.
Where can I find more information about the speakers?
Speaker information is available on the meeting app and website on the speakers page.
Meeting app
How do I download the meeting app and what are my login details?
One week before the meeting you will receive an email with the meeting app login details and instructions. We recommend you download the app before you arrive at the meeting.
Is it necessary for me to download the meeting app?
We highly recommend you download the meeting app to maximise your engagement and enjoyment at the meeting. On the meeting app, you can view the program, build your program agenda, take notes at sessions and export them for future reference. You can also view a list of the attendees, speakers, sponsors, and exhibitors and connect with them via direct in app messaging.
At the meeting
Where do I go to check in and get my name badge at the meeting?
On arrival at the venue please check in and collect your name badge at the registration desk. Please ensure you check in at the registration desk before attending the official opening.
Do I need to wear my name badge at the meeting?
The wearing of identification badges is mandatory for admission to all sessions and social functions.
How can I find out when and where someone is scheduled to present?
Please refer to the program on the meeting app or program page on the website for presentation session times and room details. The program will also be available on a noticeboard located near the registration desk at the venue.
What time will lunch and morning/afternoon tea be available?
Please refer to the program on the website or app for mealtimes.
How can I request disability-specific facilities for the meeting?
If you require disability-specific facilities, please notify the meeting organiser by indicating this during the registration process.
General information
Disability access
If you require disability-specific facilities, please notify the congress organisers by indicating this on your registration form. Access and facilities for people with disabilities are provided throughout the Grand Copthorne Hotel.
Dress
A smart casual / business attire dress code applies.
Insurance
It is strongly recommended that delegates take out adequate medical, travel and personal insurance before travelling.
Liability disclaimer
In the event of industrial disruption or other unforeseen circumstances, the congress organisers accept no responsibility for loss of monies incurred by delegates.
Name badges
The wearing of identification badges is mandatory and will be required for admission to all sessions. These will be provided at the congress registration desk upon your arrival.
No smoking policy
Grand Copthorne Waterfront Hotel Singapore operates a no smoking policy throughout the hotel.
